Wren Kitchens

3.00 stars

314 Reviews

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Beverley's complaint against Wren Kitchens

Beverley Moulding

29/09/2017

[RESPONDED] Kitchen measured totally wrong

Complaint against Wren Kitchens

My kitchen was delivered on time. Great. The fitter arrived a couple of days later and started work to our horror the fridge freezer would not quite fit into the run of units. I called the company numerous times with nobody calling me back so my fitter carried on as we had no kitchen otherwise. Numerous calls and stress I finally got the surveyor from wren who had originally measured the kitchen to come back out. He was very apologetic and said wot an absolout mess and explained the planner had moved a wall on the computer wen planning the kitchen to squeeze everything in and this was atrocious. No wonder we couldnt open the fridge. He suggested moving units to other areas to fit rverything in. More cost for my fitter. Electrician. And also having to know take a radiator off the wall and repositioning. Plumbers costs now as well. Microwave didn't fit. The cooker hood was wrong sent back wrong again! Finally got worktop on after 3 months! The stress has been horrendous. My fitter said worst experience he has ever seen! Wot a total waste of money worst thing I have ever done. I was told wen kitchen was finally in seen would look into the road of disasters instead all I have had us case closed! We have nothing to say to you! I never want anyone else to have to go through this.

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Wren Kitchens has responded

  • Comments (4)

Wren Kitchens | | VERIFIED

Hi Beverley, If you could please confirm your order details, I will look into this for you. Regards, Adam

Beverley Moulding | | VERIFIED

User Responded via private message

Wren Kitchens | | VERIFIED

Hi Beverley, Thank you for your reply. I have forwarded your comments on to our Customer Care management team and asked that they investigate. You will be contacted directly in due course. Regards, Adam

Beverley Moulding | | VERIFIED

They should have all the details of all the mistakes. Thank you
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