Wren Kitchens

3.00 stars

312 Reviews

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Fiona's complaint against Wren Kitchens

Fiona Western

03/01/2018

[RESPONDED] Please do not be tempted use this company.Wren are not good value for money.

Complaint against Wren Kitchens

Please do not use this company. Hidden fitting costs, poor workmanship from fitter that Wren supplied no support or care to rectify problems "we cannot take any responsibility for these". Damaged and missing parts multiple deliveries. 7- 10-day fit took 5 weeks. Customer services do not want to know about the problems. Shameful experience. Dry fitting of kitchen means can be left covered in dust and parts of the kitchen lying around. It is ok for the customer to have to take off time from work for multiple deliveries. If the fitter they recommend does a poor job it is not Wren's responsibility.

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Wren Kitchens has responded

  • Comments (2)

Wren Kitchens | | VERIFIED

Hi Fiona, thank you for your review. To clarify; The Wren approved installer is only verified and checked for the quality of the carpentry and joinery skills required for the dry fit installation of the kitchen. Other work which may be aesthetic, for example tiling or plastering, or legislated services, such as gas and electric, are covered by supplementary works and do not form part of the Wren contract, this is a personal contract between you and the installer. I understand a claims form has been requested. Regards, Adam

Wren Kitchens | | VERIFIED

Hi Fiona, thank you for your review. To clarify; The Wren approved installer is only verified and checked for the quality of the carpentry and joinery skills required for the dry fit installation of the kitchen. Other work which may be aesthetic, for example tiling or plastering, or legislated services, such as gas and electric, are covered by supplementary works and do not form part of the Wren contract, this is a personal contract between you and the installer. I understand a claims form has been requested. Regards, Adam
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