Wren Kitchens

3.00 stars

314 Reviews

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Rachel's complaint against Wren Kitchens

Rachel Botton

16/11/2017

[RESPONDED] Poor quality terrible customer service and not interested in you if anything is wring

Complaint against Wren Kitchens

I had my kitchen installed by my own fitter and it looked lovely. I had the galaxy night worktops with the stainless effect edges. After 3 days of use the edges of the worktop showed 3 separate scratches around the sink area. I cannot think how these got there but somehow it must of been me going near the worktop to use the sink. I went back to wren and told them they must be faulty and I was told it's wear and tear under the fair usage policy! Since this I have been to the shop and discovered that the one on show has a plastic protective layer over the stainless steel edge which mine doesn't have. I've told them this time and time again just to be told it's wear and tear and not to go near it wit zips, belts or jewellery, they are not interested in sending someone to prove otherwise. I am using my kitchen in a normal way as I have for years and no other kitchen worktop has had scratches on it after 10 years let alone 3 days. The material used is either not fit for purpose or as I believe not been finished properly. I have a battle on my hands and the manager of the shop agreed and is no longer interested in my problem. Do not use it's not worth the aggravation if you have a problem. It so disappointing and has taken the shine off my new kitchen but after reading some of the horror stories I consider myself reasonably lucky. I have gone to trading standards for advice as will be looking at all options to try and get this resolved but feel it is going to be a lengthy process as wren do not admit any wrong doing from what I have read. I read the reviews before and I am annoyed at myself for not taking notice. They have learned nothing over the years and still treat their customers terribly.

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Wren Kitchens has responded

  • Comments (2)

Wren Kitchens | | VERIFIED

Hi Rachel, Thank you for your review. If you require any assistance, please confirm your order details. Regards, Adam

Wren Kitchens | | VERIFIED

Hi Rachel, Thank you for your review. If you require any assistance, please confirm your order details. Regards, Adam
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