Wren Kitchens

3.00 stars

284 Reviews

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THOMAS's complaint against Wren Kitchens

THOMAS EVERY

08/01/2018

[RESPONDED] Shelves missing! but 'too late' to inform WREN!

Complaint against Wren Kitchens

We ordered a lovely new kitchen from Wren 2 years ago. And (aside from some minor issues with the wrong size of splash-back being sent out) we are overall very happy with the kitchen. We did however notice that each of the 3 wall units only came with one shelf. Due to some quite unfortunate family events over the last 18 months, we have only got round to contacting Wren about the missing shelves this week. After 1 hour on the phone to 2 separate people in ‘Customer Care’, I have been told that they want to charge me £4 per shelf for 3 shelves which we should have had from the start! The most disappointing aspect is that they were the ones that told me that the shelves should have been delivered in the first place. I’m sorry WREN, but this is truly awful that you are making me pay twice for shelves that never arrived in the first place (no matter how long has passed since the original order). Truly upsetting, and suffice to say (for the sake of a £17 bill) I will discourage all my neighbours, friends, family and work colleagues not to buy a kitchen from WREN!!! In all my time as a consumer, I have never known such poor customer service, and unwillingness to help [mainly from Paige, a senior Customer Service Manager at head office].

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Wren Kitchens has responded

  • Comments (7)

Wren Kitchens | | VERIFIED

Hi Thomas, Can you please confirm your order details so we can look into this for you? Kind Regards, Adam

THOMAS EVERY | | VERIFIED

User Responded via private message

THOMAS EVERY | | VERIFIED

Hi Adam - the order number is 23100766. I also have an order ref S1540116/3 & account number 5128616. Many thanks, Thomas

THOMAS EVERY | | VERIFIED

User Responded via private message

THOMAS EVERY | | VERIFIED

no response from Wren regarding this issue as expeceted . . taken to Twitter now. . . . ADAM?

THOMAS EVERY | | VERIFIED

User Responded via private message

THOMAS EVERY | | VERIFIED

Hello?
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