Wren Kitchens

3.00 stars

312 Reviews

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alistair's complaint against Wren Kitchens

alistair egan

15/04/2019

Shocking Wren Kitchens and 3rd party supplier J Rotherhams (work tops)

Complaint against Wren Kitchens

i was so excited when we order our first kitchen in 2018 for our very first home, we decided to go all out and ordered granite worktops too. Wren Kitchens came out and measured to ensure we had everything right, but when the kitchen came they had made small errors and had to replace a number of items. Once the base units were constructed their 3rd party J Rotherhams came out to measure for the worktops, including the sink which had already been delivered, they then came and installed the work tops and realised at that time that they had made a mistake in measuring the sink (we have the biggest one Wren does and yet it could still drop straight through the hole they had cut. J Rotherhams wanted to fit a slither of granite around the sink, we said no we wanted what we paid for and that was over 4 months ago, we are still arguing with them to get either a refund or replacements for the work tops. J Rotherhams said they cant give a refund unless Wren approve and Wren are telling us that they have opened up an incident with J Rotherham. Talk about man in the middle, the one thing that Wren and JRotherhams are forgetting is the customer. it is nearly five months after my kitchen was delivered and l am still leaving out of boxes in my kitchen.

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Wren Kitchens has not yet responded

  • Comments (4)

Renee D | | VERIFIED

Hi, we are having the same issue. Wren are blaming J Rotherham’s and J Rotherham’s are blaming Wren. I have called and emailed almost everyday to both companies and “promised” everyday that this will be resolved. Instead I’m going to issue Barclays Finance as I purchased interest free and the Financial Ombudsman. Email me if you’ve found a way to resolve

Olga Olga | | VERIFIED

Guys I am looking to buy a kitchen from Wren but after reading all the bad reviews not sure now. The kitchen is going to cost us around £12,000. What have you done? Did Barclays resoved your issue?

alistair egan | | VERIFIED

i posted the first compliant in this thread and to date (july 2019) it has not been resolved, Wren kitchens are still blaming J Rotherhams and do not take any responsibility for the shocking lack of quality of service, we havent as yet taken this any further but now that J Rotherhams have stopped communicating l see we have no choice. I would NOT recommend you use either Wren or J Rotherhams.

alistair egan | | VERIFIED

ok its September and guess what we now have finally had a new worktop fitted, but this was down to a third party company being involved, they came and viewed the worktop and couldn't b what we had been left with. I however in good faith could NEVER recommend anyone using Wren kitchens or j rotherhams
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