Wren Kitchens

3.00 stars

282 Reviews

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SAVE ON YOUR INSURANCE

Shafia's complaint against Wren Kitchens

Shafia AbdulMajeed

21/03/2018

[RESPONDED] TERRIBLE experience, AVOID at all cost!

Complaint against Wren Kitchens

Staff were helpful right up until I committed and paid for my kitchen. Thereafter my order has been plagued with continuous problems caused by wren kitchen staff. Firstly they processed my order incorrectly and called me the following day saying that I owed them ten times the total cost of my kitchen. It took several days before I could convince them that their information was wrong. Then they mislead me about my delivery date, then it turns out the surveyor from wrens kitchen that measured my kitchen did it incorrectly and the kitchen units don’t actually fit IN the kitchen. Throughout this experience Wren Kitchen (head office and show room staff alike) have been quick to make excuses, pass the blame and literally evade doing any work. Head office actually said it was my fault that I didn’t double check their surveyors measurements and that I should have read their small print. At no point did they apologise for the many mistakes made, nor have they accepted any responsibility for them and helped me resolve them. It’s always me running behind them. I deeply regret using them, would strongly advise everyone to steer clear and would never buy so much as a door knob from them ever again.

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Wren Kitchens has responded

  • Comments (2)

Wren Kitchens | | VERIFIED

Hi Shafia, I'm sorry to hear this. If you require any assistance, could you please e-mail your order details to [email protected] Thanks, Adam

Wren Kitchens | | VERIFIED

Hi Shafia, I'm sorry to hear this. If you require any assistance, could you please e-mail your order details to [email protected] Thanks, Adam
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