Wren Kitchens

3.00 stars

314 Reviews

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Adriana's complaint against Wren Kitchens

Adriana Baranowska

27/09/2017

[RESPONDED] The worse experience ever

Complaint against Wren Kitchens

Horrible experience Horrible experience. Bough the kitchen in January and half year later still had problems impossible to fix because customer service is there just to play in your nerves,totally ignores You, dont reply e-mails.it is a nightmare. I would never recommend this company to anyone. Stay away from them if You planning to enjoy purchasing a new kitchen. Spent £5000 for kitchen which looks like £2000 kitchen. I had planty of issues Starting from demaged worktopes,strached units doors, wrong units,missing units,units with unnecessary holes for hinges which now look awful when I open my units doors, not working dishwasher for 5 months since the moment we bought it, wrong plan for the fridge unit installation- the shelf broke down and collapsed the day after we filled the fridge with products, distroyed the hinges and coused us re-installing the fridge ones again which now had an impact on next unit doors and it doesnt look straight anynore.  Kitchens units has been wrong up to the last delivery we had and up to now we still dont have the right unit door delivered. We recive planty unwanted,wrong and demeged pices of units we had to store in our garden and then pay for them to be removed. Worktopes are so bad that after one month of using have planty of scratches so I canstantly need to put silicone matte under my chopping boards. I was trying to contact customer service around 15 times to get things sorted but each time was just ending up getting another wrong product. I just had enough so I decided to ask for some refund but belive it or not as usual I am being ignored. No one wants to reply to your e-mails. No one wants to deal with You. The only possitive felling I had - was in the wren shop in Leeds when I was choosing the kitchen. They treat You well,give u champain etc just to make You buy the kitchen. As soon as You sign the contract the nightmare starts... :(

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Wren Kitchens has responded

  • Comments (2)

Wren Kitchens | | VERIFIED

Hi Adriana, I have replied to your Trustpilot review. The warranty team need a more detailed explanation of the required parts. Regards, Adam

Wren Kitchens | | VERIFIED

Hi Adriana, I have replied to your Trustpilot review. The warranty team need a more detailed explanation of the required parts. Regards, Adam
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