Wren Kitchens

3.00 stars

285 Reviews

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April's complaint against Wren Kitchens

April Burnett


[LAPSED] The worst company service I have ever received in my life !

Complaint against Wren Kitchens

So here I am 7 weeks into a estimated 2 weeks build for the new kitchen which I have been saving for, for years and still not finished. I am appalled at the lack of care from staff in the call centre which is quite frankly a joke everyone I have spoken to is rude and incompetent. Professional fitters who have know idea what they are doing, wrong workouts provided by Rotherham who say it is not there fault it is wren & wren say it is Rotherham. Damaged units received three time items missed from order, water leak in loft brought on from moving sink, broken patio slabs were fitters dumped rubbish on patio after removing old kitchen, I could go on.... I wish I had done my homework and read reviews before purchase as I would never have set foot in the store. On top of this I have been diagnosed with shingles brought on by stress and there is no wondering how I got that !

  • supporters 0

Lapsed. April has not responded in 90 days

  • Comments (5)

Wren Kitchens | | VERIFIED

Hi April, If you would like to confirm your order details, I will look into this for you. Regards, Adam

April Burnett | | VERIFIED

Order number 26099302

Wren Kitchens | | VERIFIED

Hi April, Thank you. I have forwarded your comments on to our Installation department management team and asked that they investigate. You will be contacted directly in due course. Regards, Adam

April Burnett | | VERIFIED

So of course here we are over a week later and naturally no one has bothered to contact me. In addition just picked up voicemail.. they are always left at end of day so we can't ring back, saying the worktop which was mucked up and ripped out over a week ago won't be ready till 10/07 ... & we was told it would be a priority... YET ANOTHER JOKE !

Wren Kitchens | | VERIFIED

Hi April, I was advised by the team that they were in direct contact with your Husband and yourself. The notes on your account contain e-mails between Simon and Andrew confirming this, and I understand your have also been in touch with Patrina. If there is anything I can help with, please do let me know. Regards, Adam
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