Wren Kitchens

3.00 stars

314 Reviews

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Helen's complaint against Wren Kitchens

Helen Bowman

12/02/2018

[RESPONDED] Their surveyor measured incorrectly so the kitchen didn't fit!

Complaint against Wren Kitchens

Review of Wren Kitchens The surveyor came out twice to check measure before we were shown out 'ideal fitted kitchen plan'. When it arrived nothing would fit as the surveyor had forgotten to list a radiator and electric box in the plans! We were told it was our fault that we should have checked the surveyors measurements! You trust a professional to do what you cannot do and this is there response! NOT THEIR RESPONSIBILITY AS THEY DO NOT EMPOY PROFFESIONAL SURVEYORS! A once in a lifetime luxury kitchen idea ruined leaving us with a finance bill and no kitchen! Customer service is the worst and they just protect each other even though the surveyor left the company shortly after! BEWARE PLEASE! I checked the delivery compared to the delivery note & all was correct. As soon as I knew the items wouldn't fit I called but I was told I could not exchange the units for the correct sized ones even though they were in stock items and not bespoke! Disgusting service and this company hide behind small print that is not in a line with other manufacturers so you are fooled into thinking you have the normal protection of trading standards and money back guarantee but YOU DO NOT WITH WREN KITCHENS! THEY ARE A LAW UNTO THEMSELVES! Show less

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Wren Kitchens has responded

  • Comments (2)

Wren Kitchens | | VERIFIED

Hi Helen, I'm sorry to hear this. If you require any assistance, could you please e-mail your order details to [email protected] Thanks, Adam

Wren Kitchens | | VERIFIED

Hi Helen, I'm sorry to hear this. If you require any assistance, could you please e-mail your order details to [email protected] Thanks, Adam
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