Wren Kitchens

3.00 stars

314 Reviews

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Hilmi's complaint against Wren Kitchens

Hilmi Osman

18/07/2019

Worktop Installation - 3rd time lucky?

Complaint against Wren Kitchens

Where do I start.... Still waiting for the installation of my worktops (3rd Attempt now). Haven't even got to the wall splashback yet, which I'm sure will take another 3 months to resolve after another 6 attempts. Worktops keep coming damaged and brought back exactly the same as they first came. Great Quality Control system in place I see.... I call everyday for updates and get false promises that someone will call me back and give me an update. No return call is ever made within the 3 months dealing with them so far. I've told them to cancel my worktops and refund me. Wren has stated we can't cancel as the worktops are in production...... I find out today by Rotherhams that the worktop has not even been returned to the warehouse (5 days later) where I was told that the worktops were going to be inspected by their Head Of Quality Control. I was told by their installer who also spoke badly about J Rotherhams stating their quality control was not good and they've had customers even getting installed on their 10th attempt. Very bad at communicating and giving wrong information. Disgusted..... Stay Away from Wren and J Rotherhams.

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