Wren Kitchens

3.00 stars

279 Reviews

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Wendy's complaint against Wren Kitchens

Wendy keely

29/04/2017

[RESPONDED] Wrens unethical warranty

Complaint against Wren Kitchens

We bought a property 2 years ago which has a wren kitchen. It is large and was one of the reasons we loved the house. Since that time some of the frontals have severely discoloured. When originally said they would replace the frontals as they are within warranty. They admitted they were defective and even attempted a delivery to us. However after weeks of correspondence they have suddenly advised that they won't rectify the issue as we didn't originally place the order with then (the former owner of the house did). Extremely disappointed. If their products are defective they should honour their warranty regardless of whether the house is owned by different people. They should change their outdated and unethical warranty as safe style did - http://www.express.co.uk/finance/crusader/561224/door-guarantee-crusadar-safestyle

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Wren Kitchens has responded

  • Comments (2)

Wren Kitchens | | VERIFIED

Hi Wendy, Unfortunately, as you have been correctly advised, the warranty on our products is not transferable. I'm very sorry we can not assist. Regards, Adam

Wren Kitchens | | VERIFIED

Hi Wendy, Unfortunately, as you have been correctly advised, the warranty on our products is not transferable. I'm very sorry we can not assist. Regards, Adam
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