Wren Kitchens

3.00 stars

308 Reviews

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PAM's complaint against Wren Kitchens

PAM CARROLL

27/07/2016

[LAPSED] Wrong panels delivered

Complaint against Wren Kitchens

Order arrived 21st July, and yet again 4TH TIME IT WAS WRONG DESPITE E-MAIL FROM WREN STATING EVERYTHING WOULD BE DOUBLE CHECKED.:- 1920 x 579 x 18 Tower End Oak - REFUSED DELIVERY AS WHEN OPENED IT WAS WHITE 720 x 332 x 18 Wall End LB Oak - was in Oak but not the OAK lined wood effect we require PLEASE SEE PICTURE ATTACHED. Also required new corner for dresser see photos attached with problem I HAVE TAKEN YET ANOTHER DAY OFF WORK FOR THIS DELIVERY, SO I NOW WISH TO TAKE THIS UP WITH A WREN MANAGER. I have e-mailed all my contacts at Wren on 21st July, but have not received 1 reply As we are due to make the payment for this kitchen NEXT MONTH, I will be now seeking advice on who will pay the interest to Barclays Finance, as I WILL NOT BE PAYING FOR AN UNFINISHED KITCHEN WE REQUIRE ORDER THE LINED OAK PANELS AND CORNER FOR DRESSER AS IN ATTACHED PICTURES I look forward to your reply Tom Carroll 2 AttachmentsView allDownload all DSC02026 .JPG DSC02027

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Lapsed. PAM has not responded in 90 days

  • Comments (3)

Wren Kitchens | | VERIFIED

Dear Mrs Carroll I am sorry to hear of the trouble that this is causing you, I have discussed this with your Installation Co-ordinator who will be in contact with Mr Carroll on the information we hold internally right away. They will advise further and thank you in advance Thank you Emma - Wren Kitchens

PAM CARROLL | | VERIFIED

Can you please confirm panels will be lined Oak, and a new dresser corner piece has been ordered. If you are using the same delivery company and driver, I will ring him on delivery date and ask him to open boxes, as do not want to wait in all day for another wrong delivery

Wren Kitchens | | VERIFIED

Dear Mrs Carroll Regrettably I am unable to disclose the details to you as the policy is not in your name however the Installation Coordinator has been in touch with Mr Carroll. Thank you - Emma
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