Wren Kitchens

3.00 stars

284 Reviews

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David's complaint against Wren Kitchens

David Jones

11/12/2017

[RESPONDED] wrong worktops dilvered

Complaint against Wren Kitchens

We had a delivery from wren kitchens on the 4th December 2017 delivering the kitchen to our conservatory and garage and was signed for as unchecked by my wife. The kitchen had been started by or contractors and on the 8th December when we had arrived home they had done a great job what we could see sink was plumbed in gas hob had been rigged up but to our amazement the work tops was not the one we ordered. We spoke to the customer service team on the Saturday 9th only to be told that because we had installed the work tops there is nothing they can do even though they had delivered the wrong work tops they told us that an list of picture with what was ordered was with the contract which we signed and to a point they are correct when we check there are nice big pictures of taps, sinks ovens hobs etc of a picture about 40mm x 40mm approx. 1 1/2" square, then you come to the picture of the work top that isn't actually with the rest of the pictures but this picture measures about 8mm x 15mm and could look like any number of dark work tops including the one we ordered and the one we received. I understand mistakes can be made because we are human at the end of the day but The fact that wren's will happily take your money and accept no liability for there mistake blaming the customer for not checking there contract properly they will lose a lot of business. Social Media is a big advertising tool in the modern world and I will be putting it out there stating the facts

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Wren Kitchens has responded

  • Comments (5)

Wren Kitchens | | VERIFIED

Hi David, If you require any assistance, please confirm your order details. Regards, Adam

David Jones | | VERIFIED

User Responded via private message

David Jones | | VERIFIED

User Responded via private message

Wren Kitchens | | VERIFIED

Hi David, Thank you for your order details. I can see a member of our Customer Care team have been in contact with you. Kind Regards, Megan

David Jones | | VERIFIED

I would just like to say thank you to wrens after a few discussions with the customer care team we have come to an agreeable solutions for both parties which I feel we are both happy with well done on. Dave
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