Persimmon Homes

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Norman's complaint against Persimmon Homes

Norman Dunn

29/10/2017

Tumble dryer space is too small

Complaint against Persimmon Homes

We complained not long after we moved into our new build house abt 2 yrs ago which cost us £190,000. In the utility room is a sink with two spaces for a Washing M/c and a Tumble Dryer either side. The Dryer will not go all the way into the space due to boxed in plastic pipes running across the wall. If e did put it in that space It sticks out and obstructs the toilet door. When we complained to Alison Lithgo (Customer Services' she wrote 'As you did not purchase your washing machine appliance through Persimmon Homes I will be unable to do anything with the waste pipe boxing which is in the washing machine space' Both machines are the same size and fit 500mm x 500mm spaces. We have also complained to her Manager and he said the space doesnt have to be used for a Tumble Dryer. I told him the electric switch has Tumble Dryer on it. I contacted NHBC about this and they say they cant help as it is not a defect. It is a design fault. I disagreed but pointless arguing.

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