Dreamroof

3.00 stars

7 Reviews

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michelle's complaint against Dreamroof

michelle waugh

14/05/2017

[RESPONDED] very unprofessional from start to finish. paperwork not sent

Complaint against Dreamroof

From the beginning was misquoted by 2500 not kept informed about work very quick in getting payment. Neighbour has been over quoted, other roofers have said she has been ripped off scaffolding was needed to be kept up at the back of our property for her access. Work has over run no word from them when I phoned was told abruptly scaffolding would be removed still there. This has been since 10th Feb 2017. Really do not want other customers to have to go through the same experience as us. I have also asked for paperwork adding on the extra money but keep getting excuses.

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Dreamroof has responded

  • Comments (5)

michelle waugh | | VERIFIED

I am astonished, when you misquoted by £2500 the scaffolding was already up my entire attic was in my living room, we turned down other quotes and all you had to say was we will draw a line under it take the scaffolding down and give you your deposit back. My daughter negotiated the price with you because I was so upset. Also £175 was for leaving the scaffolding up not a goodwill gesture.

michelle waugh | | VERIFIED

I am telling as many friends and family to stay well clear. Dreamroof keep telling me in not so many words my neighbours business is nothing to do with me, but it is when they are using my property to access her scaffolding. Having a roof done is a big thing as you put your trust in the company, unfortunately I have no faith in dreamroof

Steve Gunnell | | VERIFIED

Unfortunately your roof needed considerably more work than we had anticipated. We actually completed it for less than it cost us! We did misquote by £2500 but only charged your £1250! Your neighbor has been quoted the correct price. As you are terraced we’ve had to retain the scaffolding for health and safety reasons and we have paid you £175 for the privilege! We apologise it took too long.

michelle waugh | | VERIFIED

I am astonished, when you misquoted by £2500 the scaffolding was already up my entire attic was in my living room, we turned down other quotes and all you had to say was we will draw a line under it take the scaffolding down and give you your deposit back. My daughter negotiated the price with you because I was so upset. Also £175 was for leaving the scaffolding up not a goodwill gesture.

michelle waugh | | VERIFIED

I am telling as many friends and family to stay well clear. Dreamroof keep telling me in not so many words my neighbours business is nothing to do with me, but it is when they are using my property to access her scaffolding. Having a roof done is a big thing as you put your trust in the company, unfortunately I have no faith in dreamroof
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