Property > Stories

New build home with 108 faults

Patrick Christys
Nov 4, 2019

Buying a new build home is supposed to alleviate a lot of stress - there won't be any rising damp, the roof won't suddenly cave in and everything inside should be brand spanking new and in full working order.

But this is 2019. And what we thought we knew...we don't.

There have been persistent rumours for some time that some building firms are cutting corners and producing poor quality housing.

Perhaps the case of Louise and Philip Upton epitomises that massively.


Check this out:

Louise and Philip Upton paid £283,995 for their new build home from developers Bellway in Mallard Walk in February this year, reports StokeonTrentLive.

But nine months after moving in, the family of six - including the couple's four children aged between two and nine - decided to pay £500 for a professional snagging report after discovering a handful of issues themselves.

Shockingly, the report found more than 100 faults with their home despite the surveyors spending just half a day looking at the property.

The problems ranged from minor to major and included cracked tiles, breaches of building regulations and safety issues like not having sealing around the flue.

Louise, 30, and Philip, 39, chose a new build property over an older building so they wouldn't be faced with any big issues after moving in.

The house was supposed to be their "forever home" where they would spend the rest of their lives but they're already wishing they could move.


Louise said: "It's something that was meant to be an exciting time, but it’s not. The stress that we’ve gone through has been awful. It’s been one of the worse times of my life and it’s reflected on our kids."

Bellway offers two-year warranties with their homes, something the family are relying on to get most of the problems fixed.

The developers have corrected some of the problems highlighted by the report but Louise and Philip have had to deal with a third of the list themselves.

Now the couple are calling for snagging surveys to be made compulsory to prevent other homeowners going through the same experience.

They feel that some of the purchasing funds should be held back after completion as an incentive for developers to reduced the number of snags before moving in.

Philip says he regrets not pushing for a "snagging retention" when they bought the home.

He added: "We were excited to get in and, don’t get me wrong, we still like the house now, but we are regretting it.

"If we had the money, we would have moved out already."

A Bellway spokesperson said: "We met with the couple in October, and they informed us of the issues they have experienced with their new home.

"We were naturally disappointed by this, and since then we have been working closely with them to rectify these problems.


"We are now in the process of arranging for the final outstanding work to be completed."


When did you last switch your home insurance provider?

We compare prices from the big brands, so you save money