|
Shopping
|
Scotts of Stow Complaints & Reviews
|
Complaints, Review, Comparison
Read reviews of Scotts of Stow, share your experience and resolve your issue. Rate Scotts of Stow for value and service, and compare Scotts of Stow with other companies. Have you got a complaint about a company or service? Write to us and publicise your issues. Scroll down to read our selection of your complaints and reviews about Scotts of Stow below. |
Send your Scotts of Stow Reviews & Complaints
|
Send your complaints and reviews - and we'll publish the best, and worst! and make your voice heard.
Click here for details of all our complaints sections or view our shopping complaints section here. Are you a company? Have you been complained about? Contact us here and we'll publish your response and help resolve complaints. |
|
Your Scotts of Stow Reviews
|
Graham Turner: 1/5 Stars 09/12/2016 Serious Design Faults with Automatic Soup Maker Ref 1883458 The original model of the above product was purchased from Scotts shop in Stow-on-the Wold in December 2015. On using the product several times to produce 'smooth' soup (without the filter) we found it was necessary to hold the lid down in order for the Soup Maker to complete the cycle; there was a serious risk of scalding since the food in the Maker was boiling hot, and steam escaped through the lid. In addition, after only a few uses, it became apparent that food was burning in the vicinity of the heating element which then became very difficult to clean. The liquid had been put into the soup maker first in accordance with the instructions. There was therefore a danger of burned food remaining on the heating element, and bacteria collecting. The unit was returned to the shop in April 2016 for a replacement thinking it was faulty, however, on first use of the replacement unit, we found that it had the same faults. We concluded that the problems we had encountered were due to serious design faults, however, knowing them, we resolved to continue using the unit, taking great care in cleaning the heating element after use. On attempting to use it again recently (we had only used it 2 or 3 times since April), we found that the display was showing Error Code E5 whatever programme was being used. On consulting the Instruction Manual, we found that Error Code E5 was not listed, so we contacted Scotts of Stow Customer Services, and were informed that Error Code E5 represents a fatal error, and we should return the unit for a full refund. The unit was packed and returned to Scotts of Stow on 9 November, with an accompanying letter detailing our concerns about the design of the unit. Until today (9 December), we have heard nothing from Scotts of Stow, either to acknowledge receipt of the faulty unit, or to provide us with a refund. Scotts of Stow Customer Services were eventually contacted after a 30 minute telephone call wait. Confirmation of the receipt of the unit was provided, and it was agreed that a full refund by cheque would be arranged. No mention was made of the design faults. We understand that there have been other serious complaints regarding Scotts of Stow Customer Services. We have resolved to never deal with Scotts of Stow again and we will mention our concerns to a wide circle of friends and relatives. Scotts of Stow has not yet responded. Alfred Broadfield: 3/5 Stars 06/12/2019 Disappointment The electric foot callus remover doesn't work. It is powered by 3 AA batteries powering a small electric motor. The sort that would be found in a small toy boat. Through reduction gears the motor drives a abrasive roller. When the motor is running, the abrasive roller can be stopped by placing a finger on it. When trying to operate the on/off switch with a toe, the third attempt resulted in the switch failing. A great idea, but not fit for purpose. Scotts of Stow has not yet responded. READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems |
|
|
Nigel Wild: 1/5 Stars 25/05/2018 Wrong item delivered I ordered Laminate scratch remover and received another item instead. Phoned customer service and was told I had to return wrong item before I could receive correct one. The options were for me to post the item back at my own expense or wait at home on a specific day, all day as they don't give a timeslot. Pathetic customer service. I know mistakes can be made but it shouldn't be for me to rectify the mistake in my own time and at my own expense. Scotts of Stow has not yet responded. Sonia Pearce: 1/5 Stars 17/05/2018 Poor product, poor customer service I brought a fire pit cover for a brand new fire pit last year, and used it in the winter. However when I took off the cover during the spring all the waterproof coating had peeled away, and my never been used fire pit was wet and rusty, and the waterproof protection was cracked and peeling away from the material, meaning this product wasn't fit for purpose. However speaking to one of the unhelpful advisers, he informed me their product are only guaranteed for 6 months. I would have expected a product such as this to last several years, but the adviser I spoke to was very patronising and excepted no responsibility. A very poor product and even worse customer experience. Scotts of Stow has not yet responded. CLICK HERE: You could save up to £497 on your energy bills by switching your supplier| COMPARE ENERGY QUOTES NOW |
|
|
Jo Emery: 1/5 Stars 21/09/2017 TV Table 1976148 I have just taken delivery of the above. The colour of the table bears no resemblance to the catalogue. It is almost black. The finish is Matt with no shine whatsoever..it is not polished .. the overall quality is very poor and shoddy. The table has also been chipped and damaged in transit. I have little alternative but to accept the product but I do believe that the picture and description in the catalogue is a misrepresentation.. comments please Scotts of Stow has not yet responded. CLICK HERE: Compare the cheapest insurance quotes | Save money on your insurance bills |
|
|
|
