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Emma's complaint against House of SHB
Do not buy of this company !!
Complaint against House of SHB
I ordered 2 dresses on the 6th Nov . I paid for fast delivery £3.99 (1-3 days ) on the 4th day I still had not recieved my items . I sent an email to the company as I needed the dress the next day but heard nothing back that day . The next day I recieved an email informing me that someone will look into this and get back to me . After not hearing anything I had to go out and buy another dress , I emailed once more to tell them I no longer needed the items so just required a refund and would like to be refunded for my postage . Sure enough someone then got in touch with me to say that 1 of the dresses hadn't been in stock when I ordered it so they held on to the other dress also ! First of all it absolutely did not state anywhere (like they said ) when I ordered the dress that it was out of order ! Surely they should of emailed me to inform me that they were holding the other dress . But surprise , surprise the dress had been shipped that morning 😒 I was quite sceptical about ordering from this company as the reviews were bad ! I wish I wouldn't of now ! Never again !!!!
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