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Jereen's complaint against House of SHB
Never order from this company !!!
Complaint against House of SHB
This is one of the worst company's I have ever had to deal with ! I had ordered a dress that I was so excited to wear for Christmas Boxing Day and ordered it very early incase it didn't fit. I ordered the 2nd of December so they had plenty of time to send it out, I paid 3.99 for standard delivery and I just waited thinking the dress will arrive soon. I waited and waited and nearly a week and a half had gone by so I emailed them asking for my dress and where it was. When they finally got back to me they said it was on the way and should take 1-2 working days, as it was a Friday I expected it by the Monday or Tuesday. Still no sign of the dress so I got fed up and realised I would have to go out to buy a new one which was not ideal as I had just had an opp. I asked for a refund the Tuesday and was told they would investigate this nothing happened. I then rang up I was sick of nothing being done, they told me it wasent their fault it was the couriers and I said I just want a refund now as I am fed up of waiting ! She explained they would process my refund once it was back with their courier. I am still waiting to hear back as to wear my refund is I'm 70 pound down no dress and have had to buy another one. This company isn't trustworthy do not order from them !!
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