House of SHB

1.00 stars

20 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Sarah's complaint against House of SHB

Sarah Smith

22/02/2018

Paid for dress, no response where order is, 3 wks later still no dress :(

Complaint against House of SHB

After making an order for a dress on the 5th of February for express delivery company states (within 3 days) for a special event on the 10th of Febraury. The money has been taken out of my account, I have made phone calls everyday no one picks up, numerous emails which apparently whoever is replying to me on Instagram claims the company have scanned for email but can’t find!? And then I am told that the ‘support desk’ has been informed but I have had NO response whatsoever from anyone what is happening with my order and every time I write a comment on the instagram photos in regards to my order it gets deleted.. so if you’re thinking of buying any products from the company I’d think twice as 3 weeks later I am sat here with no dress minus my money!?I work in the fashion industry and this service is absolutely appalling!!

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