Zavvi

4.00 stars

71 Reviews

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David's complaint against Zavvi

David Holland

11/01/2016

Auto renewal Z box subscription.

Complaint against Zavvi

They sent a zbox that i didn not want or ordered because they hide the fact they auto renew. They also dont show bad reviews about their zbox on their site.

  • supporters 0

Zavvi failed to resolve this complaint

  • Comments (4)

Sarah Whitehouse | | VERIFIED

Hello David, Thank you for your review. We do state on the website that you will be entered into a rolling subscription and if you only require 1 box then the remainder needs to be cancelled after the 1st box is dispatched. Please can you provide your order details so we can locate your account and investigate further? Many thanks,

David Holland | | VERIFIED

It may have taken you 5 MONTHS to add it to your website but I can assure you, it was not on there when I ordered. You also have not mentioned about you deleting poor feedback from your website?

Sarah Whitehouse | | VERIFIED

Hello David, Once a subscription is placed this can be found in your account history and would have stated clearly on the email we would have sent you to confirm an order has been placed. I can assure you feedback has not been removed from our website. Many thanks

David Holland | | VERIFIED

Why am I going to waste my time talking to a company that lies. Yes they delete reviews they don't like, they deleted mine! No they had no information about the subscription in any email as I have them all. So to sum up, why waste my time talking to a company that is only here to lie and swindle people out of money?
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