Zavvi

4.00 stars

71 Reviews

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Stephen's complaint against Zavvi

Stephen Nicholson

08/12/2015

[LAPSED] Charged twice for a 12 Month Zbox Subsription

Complaint against Zavvi

I placed an order for a 1 month Zbox subscription for my daughter to see if she would like it - she was overjoyed when it arrived in November. So, as a Christmas present I decided to cancel the 1 month subscription and place an order for a 12 month subscription. I received email confirmation that the 1 month subscription had been cancelled so I then proceeded to place the order for the 12 month subscription the first being Decembers. I always check my bank account on the 1st of every month so when I checked my account in December I noticed I had been charged £19.99 by Zavvi that day (1st) which took me over my overdraft limit. I checked further back in my account and noticed that Zavvi had charged my account £221.88 twice for the 12 month subscription (9th & 16th November). I immediately contacted Zavvi to find out what was going on. Zavvi then informed me that they had cancelled the 12 month subscription instead of the 1 month subscription and the £19.99 was Decembers charge for the 1 month subscription. I still have not received confirmation of any refunds (as they insist they are still investigating) and I have not received any Zbox since the first one back in November. As the second charge for the 12 month subscription was unauthorized I have now instructed my bank to claim it back. If I do not receive a satisfactory response from Zavvi within 24 hrs I will also be instructing my Bank to claim back the £19.99 and the first £221.88 due to goods not received.

  • supporters 2

Lapsed. Stephen has not responded in 90 days

  • Comments (1)

Sarah Whitehouse | | VERIFIED

Hello Stephen, Thank you for your review. We're sorry to hear about the experience you have faced with your order, please can you provide your order details so we can locate your account and investigate further? Many thanks
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