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Christina Gleeson's complaint against Zavvi

Christina Gleeson May


[LAPSED] False advertising and fraud

Complaint against Zavvi

I ordered a 3 month only Zbox gift order for a family member as one off but Zavvi have continued to directed debit me every 3 months without even sending anything!!? I have cancelled my debit card and my bank is actually legally pursing them for the refund if this helps anyone else!! It's illegal what they are doing. There was no mention at any point that this would turn into an ongoing rolling subscription. It's was marketed as a gift. I was even getting emails to say we have missed you please come back!!! This is the kind of behaviour that an overseeing body should be policing.

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Lapsed. Christina Gleeson has not responded in 90 days

  • Comments (1)

Sarah Whitehouse | | VERIFIED

Hello Christina. Thank you for getting in touch. I am sorry to hear of the experience that you have had. Please can you supply me with your order number so that I can look into this for you? Many Thanks
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