4.00 stars

71 Reviews

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Nikki's complaint against Zavvi

Nikki robson


[LAPSED] Money taken after subscription cancelled

Complaint against Zavvi

Signed up for 1 months zbox, the way that it is worded it's not clear this is an ongoing subscription. After seeing others complain it would auto renew until cancelled I contacted in 4th November to cancel, I had an email saying it had been passed to the relevant department. I was charged for the subscription on the 2nd December and contacted them to request a refund, I was passed back and forth for days trying to get the sub cancelled and a refund for the box I didn't order. I have now been told I need to wait for the box to arrive and send back via the returns process in order to get a refund for something I didn't order. On a side note I did order a one off gamer box which was charged on 26th November and this still hasn't been dispatched, they are saying there is issues with the warehouse and they don't know when stock will be released.

  • supporters 1

Lapsed. Nikki has not responded in 90 days

  • Comments (3)

Sarah Whitehouse | | VERIFIED

Hello Nikki, Thank you for your review. We're truly sorry to hear about the experience you have faced with your order, please can you provide your order details so we can locate your account and ensure this is resolved for you? Many thanks

Nikki robson | | VERIFIED

As it has taken 5 months for you to respond to this complaint, yes I have now managed to cancel my subscription fully after several emails. I did not receive a refund for the box I had not ordered but this far down the line I'm not hopeful for any kind of resolution and instead have decide to stay clear of zavvii and spend my money elsewhere and when I want to.

Sarah Whitehouse | | VERIFIED

Thank you for replying Nikki, we have only recently been made aware of these reviews and I would love to have this resolved for you and any payment owed refunded immediately. For me to do this we would require your order details so we can locate your account and ensure this is resolved fully for you. Many thanks
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