Zavvi

4.00 stars

71 Reviews

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James's complaint against Zavvi

James sanders

14/12/2015

[LAPSED] Money taken for boxes I did not want after I cancelled

Complaint against Zavvi

I subscribed for the October box. I cancelled after in enough time to make sure I wasn't charged for November and even had an email to say it was cancelled but to my dismay I was charged November! I never received the box and have still not had a refund! Also on the 4 November I noticed I was charged again £8.89 and when I emailed zavvi to figure out what that charge was for they told me they would send it to the complaints department for them to investigate and I still have not had a response! Ridiculous customer service!!!

  • supporters 1

Lapsed. James has not responded in 90 days

  • Comments (1)

Sarah Whitehouse | | VERIFIED

Hello James, Thank you for your review. We're truly sorry to hear about the experience you have faced with your order, please can you provide your order details so we can locate your account and investigate further for you? Many thanks
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