4.00 stars

72 Reviews

GBP silhouette


Grant's complaint against Zavvi

Grant Knottenbelt


[RESOLVED] - No refund

Complaint against Zavvi

I did not receive my order. On 24/11 I got an email saying I had been refunded and it would take 3-5 days to be in my account. Nothing happened. After tweeting, I was told the refund had been requested on 10/12. Same story, no refund. Again I was told the refund had been requested on 20/12 and told it would be in by 29/12. Again, nothing.

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Zavvi resolved this complaint

  • Comments (2)

Grant Knottenbelt | | VERIFIED

Got an email, 31/12, saying my 'order had been cancelled'?, and the refund would be in my account in 3-5 days. Let's see what happens.

Grant Knottenbelt | | VERIFIED

After the email cancelling my order?!? I got my refund.
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