Zavvi

4.00 stars

71 Reviews

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SAVE ON YOUR INSURANCE

jackie's complaint against Zavvi

jackie Hawkins

10/01/2018

[LAPSED] No way to contact re possible hacking

Complaint against Zavvi

Received email from Zavvi saying order was being dispatched. Haven't bought anything from them in over a year. Checked details and order for over £250. Different name & address from mine (different county) Issue is no way to contact them so only thing I could do was cancel order - drop down menu asking why doesn't give option of 'didn't order it' or 'think account has been hacked' so had to tick 'no longer wanted'. I wanted to let them know that account had probably been hacked. Contacted my bank & stop put on debit card but hadn't been used for anything else so they felt that hacking had occurred on Zavvi account. Tried to send them message but account now says login details incorrect so no idea what's happening!

  • supporters 0

Lapsed. jackie has not responded in 90 days

  • Comments (9)

Sarah Whitehouse | | VERIFIED

Hi Jackie, So very sorry to hear this. Are you able to provide me with an email address so I can locate your account please? Thank you Del

jackie Hawkins | | VERIFIED

User Responded via private message

Sarah Whitehouse | | VERIFIED

Thanks for providing this Jackie, I have searched all accounts and none are registered to this email address. Please can you provide an order number? Kind regards, Matthew

jackie Hawkins | | VERIFIED

User Responded via private message

Sarah Whitehouse | | VERIFIED

Hi This order number doesn't bring anything back that is related to your account. Can you please double check the order number? Thank you

jackie Hawkins | | VERIFIED

User Responded via private message

Sarah Whitehouse | | VERIFIED

Thank you for providing this, I can see this order was not dispatched due to the order details provided and they did not meet set requirements due to the value of the order. I can see no payment was taken for either order and this is now closed. I sincerely apologise for the frustration caused by this matter Jackie. Kind regards, Matty

jackie Hawkins | | VERIFIED

I understand but my complaint is that there was no way to contact you when I noticed this was some sort of fraud. Could there be a direct email address on your website for occasiobs like this?

Sarah Whitehouse | | VERIFIED

You can contact us via Social Media. We do not have an inbound phone line I regret to advise. The other option is you can email [email protected] I am pleased to hear this is resolved now. Cheers, Matty
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