4.00 stars

72 Reviews

GBP silhouette


Darren's complaint against Zavvi

Darren Reynolds


[LAPSED] Product advertised as free was charged for

Complaint against Zavvi

I ordered a tshirt for Christmas including a free zbox. They shipped the zbox and charged me for it ! Then after excuse after excuse including telling me it was about to dispatch they decided they could not get hold of the tshirt too late for Christmas and to get a replacement. They refunded 6.00 of the £15 order still charged me £9.00 for a zbox I did not want which was supposed to be FREE anyway. Disgusted by this the false advertising fraudulent charge and lack of customer care

  • supporters 0

Lapsed. Darren has not responded in 90 days

  • Comments (1)

Sarah Whitehouse | | VERIFIED

Hi Darren, I am very sorry for the late reply, this doesn't sound right, We would never charge for a free item. Are you able to provide a order number so I can look in to this please? Thank you Del
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