Zavvi

4.00 stars

71 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

daniel's complaint against Zavvi

daniel alexander

25/06/2017

[LAPSED] refund

Complaint against Zavvi

ordered a zbox June's addition, payment taken on 6/6/17 was told order would be sent on 10/6 or 15/6 latest, then received email saying would not be dispatched until 25/6/17 and can take 5 working days to get to me, asked for refund as my next months payment (July) would be taken on 1st and had not received Junes zbox yet, this was 20/6/17 have not even received my refund. I did not want to cancel my subscription but was not told I would be paying for something nearly a month in advance I don't mind a week or two but a month is unacceptable emailed customer services got generic email response and still no refund it's now 25/6/17

  • supporters 0

Lapsed. daniel has not responded in 90 days

  • Comments (1)

Sarah Whitehouse | | VERIFIED

Hello Daniel, Thank you for for getting in touch. I would like to investigate your query in further detail. In order to do this I will need access to your account. Is it possible you can please provide me with your order number or alternatively please contact us via your online account. Many thanks, Lizzie
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