Bax-shop.co.uk

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Ben's complaint against Bax-shop.co.uk

Ben Stokes

13/07/2019

£125 item still not received

Complaint against Bax-shop.co.uk

Ordered £125 item last Saturday 6/7/19, still not received 13/7/19 despite promised item 10/7/19. I don't think I will get item until at least 15/7/19 and I don't expect it then now after repeated failed promises. I contacted customer service on 11/7/19 when it was clear the item was 24 hours late. Was told I would receive a call back which did not come. I called back the customer service which was frustrating as I should have been called back. No item on 12/7/19, promised £10 refund after another frustrated phone call to the customer service team to compensate for delay, this was not forthcoming. I fear I may never receive my item. My trust in bax-shop.co.uk has now completely deteriorated and will not use them again and am unlikely to shop online again either after now being burned.

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