My Geek Box

4.00 stars

98 Reviews

GBP silhouette


Emma's complaint against My Geek Box



[LAPSED] A subscription set up and payments taken that I haven't agreed to

Complaint against My Geek Box

I ordered a one-off £10 box from My Geek Box which was described as no commitment to subscribe. I received it and decided not to subscribe, even checking my account with them to make sure I didn't have a subscription. I have since received an email saying my next box is on its way and checking my account I have seen that they have set up a subscription on my behalf AND have taken payments from my bank that I haven't authorised! When I contacted them they didn't even address this and said they would cancel my subscription after this month! This is not what I requested - I want the money back that they've taken. I don't care about the box they're sending - they can have it back!

  • supporters 0

Lapsed. Emma has not responded in 90 days

  • Comments (3)

Sarah Whitehouse | | VERIFIED

Hi Emma, I am really sorry to hear that you were unaware you had ordered an auto renewal subscription. Is it possible you can please supply me with your order number and I can take a look into this further for you. Many thanks,


The only order number I have is 70014891 from April - the one-off order of £10 and only order I have actually made. However, in the subscriptions section it says I have a rolling subscription which I haven't signed up for and I'm still being charged for boxes even though I haven't made any more orders!

Sarah Whitehouse | | VERIFIED

Hello Emma, I am sorry to hear about your problem with your subscription. The My Geek Box subscription is an auto-renew subscription, as explained in the product description on the website. I am pleased to advise that your subscription is now cancelled and therefore you will receive no further boxes and no further charges. Kind regards.
400 characters

97 other reviews of My Geek Box