My Geek Box

4.00 stars

98 Reviews

GBP silhouette


Shauni-Lorraine's complaint against My Geek Box



[LAPSED] Failed Subscription

Complaint against My Geek Box

I have tried on two different occasion to cancel mygeekbox subscription, the first time I was informed that "As you have been allocated another box for November, we are unable to cancel at this point. I have requested that you subscription be cancelled once your November box has been cancelled." I then cancelled my box by myself just to be sure no money would come out of my account in December and yet when I checked my bank statement I had been charged for a box on the 2nd of December. I checked my order to find that the customer service has replied "I apologise for my confusion, do you mean you would like your subscription cancelling." after I had asked for it to be cancelled. I have made clear on two occasions I have wanted to cancel and yet I was still charged for the box this month.

  • supporters 0

Lapsed. Shauni-Lorraine has not responded in 90 days

  • Comments (1)

Sarah Whitehouse | | VERIFIED

Hello Shauni-Lorraine, Thank you for getting in touch. I am so sorry to hear that you were not able to cancel your subscription. If you can please supply us with your order number, we will be able to look into this for you. Many Thanks.
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