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Laura's complaint against My Geek Box
Geek box conned me into a subscription
Complaint against My Geek Box
Do not buy from Geekbox unless you like money being taken out of your account without your knowledge, and receiving really poor customer service. I what I thought was a 3 month subscription plus a 'pop and a top' box, total £59.47 as an Easter present for my son. I was confused when 2 more pop and tops arrived so I deleted my payment details on their system- I assumed we had misunderstood the deal and I had not noticed at this point that I had been charged for them. I have just realised I have been charged 3 further payments of £14.99 and one payment of £52.47. There is no way on the website of cancelling subscription, and no email address or phone number. I contacted their customer service team privately through their online form and Facebook, but in spite of it being 2 days before the next boxes are dispatched they have refused to cancel the order and refund me. Will I be buying anyone a subscription for Christmas, birthdays or Easter again? Most definitely not. I feel extremely conned.
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Sarah Whitehouse | | VERIFIED
Laura Cripps | | VERIFIED