My Geek Box

4.00 stars

97 Reviews

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Lucy's complaint against My Geek Box

Lucy Williams

17/12/2015

[RESPONDED] Items not delivered charged twice for subscription service and not sent the wrong item!

Complaint against My Geek Box

I ordered a one month subscription service last month and decided to try another month but have for some reason been charged twice for this?? I emailed MGB and they confirmed they would refund the second charge but according to them it should have gone through last week! I also used their shop to buy a few Christmas present. After chasing them for a dispatch date on both items I ordered I had a response from the MGB team detailing the estimated delivery date which are now long past and no further information is being provided. I have now received an item I believe to be from them (there is no company information on the "receipt" - which is against company regulation...) but it is not either items I ordered.

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My Geek Box has responded

  • Comments (11)

My Geek Box | | VERIFIED

Hello Lucy, I have tried to locate your account in regards to the issues you have raised however I cannot find the emails you are referring to the order or the last months box, please can you provide your order number so I can resolve this for you? We're sorry for any inconvenience that has been caused. Many thanks

Lucy Williams | | VERIFIED

there are three order numbers: order 62882631 for the I am Groot t shirt, 62446308 for the Capitan America cards, 59556466 for the welcome box and refund

Lucy Williams | | VERIFIED

there are three order numbers: order 62882631 for the I am Groot t shirt, 62446308 for the Capitan America cards, 59556466 for the welcome box and refund

Lucy Williams | | VERIFIED

there are three order numbers: order 62882631 for the I am Groot t shirt, 62446308 for the Capitan America cards, 59556466 for the welcome box and refund

Lucy Williams | | VERIFIED

there are three order numbers: order 62882631 for the I am Groot t shirt, 62446308 for the Capitan America cards, 59556466 for the welcome box and refund

Lucy Williams | | VERIFIED

User Responded via private message

My Geek Box | | VERIFIED

Thank you, I can confirm that a refund was issued for order 59556466, I have asked our Finance team to push this through for you and the funds should be showing back into your account within 3-5 working days. Many thanks

Lucy Williams | | VERIFIED

The refund finally came through on the 31 Dec despite it originally being processed on the 10 December and I was told 2-3 days..... Also the t shirt I had ordered as a Christmas present on the 30 November still has not arrived and it is now JANUARY!!

Lucy Williams | | VERIFIED

The refund finally came through on the 31 Dec despite it originally being processed on the 10 December and I was told 2-3 days..... Also the t shirt I had ordered as a Christmas present on the 30 November still has not arrived and it is now JANUARY!!

Lucy Williams | | VERIFIED

The refund finally came through on the 31 Dec despite it originally being processed on the 10 December and I was told 2-3 days..... Also the t shirt I had ordered as a Christmas present on the 30 November still has not arrived and it is now JANUARY!!

My Geek Box | | VERIFIED

Hello Lucy, We are truly sorry for the delay replying to your review. Can you please confirm if your issue has now been resolved so we can investigate further? Many thanks
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