My Geek Box

4.00 stars

98 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Eve's complaint against My Geek Box

Eve Blezard

06/12/2016

[LAPSED] Poor service

Complaint against My Geek Box

Really bad service just will not let me cancel my subscription. Expressly stated in my emails that I wish to cancel and that I withdraw their rights to take money from me from my card, bank account or paypal. Sent several emails and requests to cancel and they have been ignored indicating I can only cancel at a certain time although their website states I can cancel at any time. There are no links on how to cancel on their website or in their FAQs it states such a link is sent in their emails, its not. I will have to contact both my bank and paypal to stop them from taking my money for their below par boxes that I dont want that I have been trying to cancel for months. Slow response to email with no help or empathy. Very untrustworthy company who are very difficult to deal with.

  • supporters 0

Lapsed. Eve has not responded in 90 days

  • Comments (1)

Sarah Whitehouse | | VERIFIED

Hello Eve, Thank you for getting in touch. I am so sorry to hear that you were not able to cancel your subscription. If you can please supply us with your order number, we will be able to look into this for you. Many Thanks.
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