My Geek Box

I foolishly used a coupon code to try a box for £10. I wish I hadn't now, as I do not wish to have a monthly rolling subscription, and every time I contact the company to cancel, I am told I am unable to. First, I was told I must wait until 15th as this is when boxes are sent, so I waited patiently, and contacted them again on the 15th, only to be told I must wait until 23rd as this is when the boxes are dispatched. Is someone who works there not familiar with the calendar? Why you are unable to log a note in the system and cancel the rolling subscription once the most recent box has been issued is beyond me, hell, even a post it note could do the job! As it stands, I have not received anything, and after this appalling customer service I would rather receive nothing and cancel my order than have to deal with this company again. This moving of goalposts and contradicting themselves with every turn is beyond frustrating, and I am one step short of contacting my bank directly, and instructing them to prevent all payments from being issued to My Geek Box, perhaps this is the only way in which my order will be cancelled! Basically, thus far, I have paid £10 for a headache.