secretsales.com

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6 Reviews

GBP silhouette

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Portia's complaint against secretsales.com

Portia Devine

24/12/2015

Problem with delivery and couriers

Complaint against secretsales.com

I have been waiting for my order since last Monday 14/12/15 and I have been tracking the status online. The order is being delivered by Hermes. I have noticed that Hermes claim they tried to deliver twice which they didn't as my fiancé was at home both days. The order status now says 'not delivered- address query'. I have spoken to secretsales and after many many attempts they have finally passed on info about how to find my house. I was promised delivery yesterday 23/12/15 but it is now Christmas Eve and I am still waiting. It is Christmas day tomorrow so it must be delivered today.

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Portia Devine | | VERIFIED

I never did receive my order so I have had to ask for a refund again. I think this is about the fourth or fifth time I have had to ask for a refund. Appalling company- avoid at all costs!
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