1.00 stars

24 Reviews

GBP silhouette


Anne's complaint against Groundlevel

Anne Courtney


Absolutely awful service

Complaint against Groundlevel

Ordered a steam generator iron through Wowcher, when received it was faulty. Emailed ground level and waited almost 3 weeks for a reply. When final got a reply it took another week before they let me know how to return the item , I HAD TO PAY FOR THE RETURN. They did not confirm receipt until I emailed them, it then took an other 10 days before they responded to another email requesting refund .all they keep saying is "We will not refund this item" I have received 3 emails now with this quoted and nothing else. Their customer service is absolutely awful, they should not be allowed to trade.

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