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24 Reviews

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Amanda's complaint against Groundlevel

Amanda Marlor


Voucher brought from Wowcher for winter duvet being sold by Groundlevel. Ordered 28th Oct, no delive

Complaint against Groundlevel

Despite chasing twice, I have heard nothing re a duvet ordered on 28th October. Advised delivery time would be 5 working days, this is now a month!!

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  • Comments (1)

Berenice Quigley | | VERIFIED

You are quite lucky that you didn't receive the duvet, I got mine just before Christmas and wish I didn't - it smells so bad, and it has been left airing in all that time but the smell is still not going (smells of urine). They will not pay for the return, even though it's not fit for purpose, and I cannot be sure that I'll even receive a refund if I return it at my own cost.
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