KIKO Milano

1.00 stars

26 Reviews

GBP silhouette

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Sharon's complaint against KIKO Milano

Sharon Healey

20/03/2017

Kiko enigma lip pencil

Complaint against KIKO Milano

I was very pleased when your shop opened in my town and hence bought various items for myself plus a lot for my niece on her 18th. I discovered that my lip pencil whilst originally was great, had hardly any lead in it and as I sharpened it I discovered only a third of the way down there was no more. I took this into the shop and although they could see the problem and agreed with me they would not give me a replacement unless I produced the receipt which I didn't have as I don't keep them and I didn't think it was necessary. Sadly no other solution was offered which disappointed me and I can't say I would either shop there or recommend it to anyone else.

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