KIKO Milano

1.00 stars

26 Reviews

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Kim's complaint against KIKO Milano

Kim Vigneron

28/08/2018

Terrible customer service

Complaint against KIKO Milano

I really like the Kiko products but after my encounter with their customer service I'm not sure if I will ever use their webshop again. May 18th I placed 2 orders and paid them with Sofort. After a couple days, it occured to me that I hadn't received any confirmation of these orders. I found a link to the Belgian customer service, which is located in France (??), and explained them my situation. We exchanged several e-mails, I gave them a copy of the bank statements where the 2 amounts were debited from my account. They asked my data for the refund and then all of the sudden July 11th they tell me they can't find my money!! WTF?! 110€ were deducted from my account and now they are floating in banking heaven?! Logics says this is impossible. We're almost two months later, I've written several e-mails to Kiko, they keep telling me I can't get my money back, I keep telling they have to take a more profound look at their bank account. I've contacted Sofort, who can't help me, they keep referring to Kiko. My bank can only tell me the money is transferred to the German Kiko account. I'm now considering to file a complaint for theft, it seems to be the only option left.

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  • Comments (5)

Kim Vigneron | | VERIFIED

After 3 months of begging for my money, I finally received it back last week, after I told them I filed a complaint at ECC.

Juliia Kryvonosova | | VERIFIED

Hello! Say me please, what email did you wrote? I'm in the same situation now. I wanna try my luck. Thank you in advance.

Kim Vigneron | | VERIFIED

User Responded via private message

Tea L | | VERIFIED

Hey Kim! I know it's been a while since you submitted that review, but could you please give me more information on the email you wrote and how you went about getting your refund? I'm stuck in the same situation and it looks like I can do nothing about it.

Kim Vigneron | | VERIFIED

Hi, They told me the problem was Sofort, so I contacted them to get my facts straight and then I told Kiko I would go to the police to accuse them from theft and file a complaint at European Customer Care. That was the moment they refunded me. I hope you'll get your money back soon. Just be persistent and kill them with evidence. Money can't be floating in bank heaven, they have to have your money
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