IWOOT

4.00 stars

34 Reviews

GBP silhouette

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Tracy's complaint against IWOOT

Tracy Quirke

12/04/2017

[RESOLVED] - Outright Lie about item being dispatched

Complaint against IWOOT

I purchased a Rug from IWOOT on 25/03/2017 and was informed on 28/03/2017 that the item had been dispatched. They had also debited the money for payment from my account. Needless to say I did not receive my item, after numerous e-mails sent to customer service, of which not one of them received a response. I then contacted [email protected], and coincidentally I them had access to my account again and a customer service rep contacted me with the same repetitive response I had received more than once. I was repeatedly assured that the matter was in hand and my item would be with me soon. By chance I went to Dunelm, which is the main distributor of the rug I purchased, where I was going to place the order with them, thankfully I had a Honest Customer Service Assistant, who assured me that the Rug was not in stock, would not be for some time, if at all. So basically IWOOT took my £90 payment and strung me along for 18 days. I have finally been offered a refund with 3-5 working days, conveniently on the Easter Holiday Weekend, buying them even more time. I am appalled by the Customer Service I received, after being treated like garbage for 18 days they did not even have the courtesy to apologise. Which would of meant alot. I will be warning ALL Friends and Family to avoid IWOOT like the plague, it is unbelievable that they are still allowed to Trade on the Internet.

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IWOOT resolved this complaint

  • Comments (4)

Sarah Whitehouse | | VERIFIED

Hello Tracy, I am very sorry that you had such a disappointing shopping experience with us. I can see that we were waiting stock from our suppliers and due to us not receiving this, we were unable to fulfil your order. We endeavour to provide excellent customer service to all of our customers and I cannot apologise enough that this did not happen on this occasion. Many thanks, Cath -Feedback Team

Tracy Quirke | | VERIFIED

As I mentioned in the Complaint I made the rug is supplied by Dunelm and they do not know if they will be getting anymore in stock themselves so I hope for the sake of any future customers who might take an interest with this particular rug that they manage to find this thread first.

Tracy Quirke | | VERIFIED

I have not received any response on here nor any further communication from IWOOT, however I have finally been issued a refund. Thank you for your support and making my complaint accessible to a wider audience as hopefully it will save another person going through the same ordeal as I have.

Tracy Quirke | | VERIFIED

I have not received any response on here nor any further communication from IWOOT, however I have finally been issued a refund. Thank you for your support and making my complaint accessible to a wider audience as hopefully it will save another person going through the same ordeal as I have.
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