Joie Baby

4.00 stars

56 Reviews

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Les's complaint against Joie Baby

Les Merryweather

25/02/2018

[RESPONDED] Broken front wheel

Complaint against Joie Baby

Pushing a 10 week old sleeping baby from town home. A thirty minute walk. 5 minuets into the walk a front wheel came off and I hit it with the back wheel. The front wheel had broken and I had to continue the walk with three wheels. Not easy or without stress. I feel very lucky not to have fallen over the pushchair and onto the baby. I have been unable to talk to anyone because it happened on a Saturday morning, the supply only taking calls Monday to Friday and no number for the manufacturer on their website. I do not drive and I’m stuck without the pushchair

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Joie Baby has responded

  • Comments (4)

Sarah Jones | | VERIFIED

Hello Les, really sorry to hear about this. Please do give us a ring on 0800 952 0061 and we'll do everything we can to assist. All the best, Joie

Les Merryweather | | VERIFIED

I contacted Joie on the number provided they asked me to contact the supplier who had told me to contact Joie. I asked for a replacement wheel, they won’t have one until May. They are looking for a compatible wheel and will let me know tomorrow if they have one. Why didn’t they just offer me a new base?

Sarah Jones | | VERIFIED

Hi Les, apologies we’ve been in touch with customer service today and they’ve updated us that their working with Kiddies Kingdom to resolve this and provide you with a new stroller as soon possible. Feel free to give them a call again on 0800 952 0061 to discuss the details, but they will pop you a note when sorted.

Les Merryweather | | VERIFIED

I have spent 45 minuets on the phone with Kiddies kingdom. Saying they needed to send photos of the broken wheel and get an ok from Joie. I had to speak with a supervisor despite giving names and reading emails. They have agreed to order a pushchair tomorrow to be delivered Thursday. Why did I have to phone kiddies kingdom and wast so much time and anguish? All my details are on the original order
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