Joie Baby

4.00 stars

56 Reviews

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katrina's complaint against Joie Baby

katrina fosbery

15/03/2017

[LAPSED] falty car seat

Complaint against Joie Baby

I bought a all stage car seat last year for my little boy,all had been fine up till a month ago! The seatbelt I correctly put in to secure the car seat in but when loosing the straps to get little one in and out keeps catching on the back where the seatbelt is conected there for the harness will not pull right once baby is strapped in!!!I have to keep putting my hand around the back to release it so I can fully use the straps to pull tight!!ToDay the problem has bought me to tears as trying to get an 11 month old strapped in his car seat after shopping on my own got cault in the metal clip at the back yet again but I could not free it this time!!!!! With a crying baby just wanting to get home I had to ask a lady in the car park while I had to re-strap the car seat having to take the whole thing out hurting my hand in the process!!!no mum should have to ask a stranger to hold her baby just because of a carseat!!!! Iam not using this car seat as of today and now have to borrow one to use.pls could you get back to me asap as I can't afford to buy another car seat! I've been to mothercare and it has been fitted and checked me even putting it in!!!! Not a happy mummy. ....Katrina

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Lapsed. katrina has not responded in 90 days

  • Comments (1)

Sarah Jones | | VERIFIED

Afternoon Katrina, Really sorry to hear about your car seat issue. Please do give us a ring on 0800 952 0061 we'll do everything we can to assist. All the best, Joie
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