Joie Baby

4.00 stars

53 Reviews

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Kerry's complaint against Joie Baby

Kerry Henderson-Horne

25/11/2019

[RESPONDED] Joie 360 spin car seat

Complaint against Joie Baby

My joie 360 spin car seat recently got stuck in my car, so had to force it out. When I eventually got it out, I noticed the isofix clip was damaged. I contacted Joie about this who explained it had been caused by either dropping or dragging the seat!? Which never happened. I explained that surely the car seat was robust enough to survive a crash so this shouldn't happen. Doesn't fill me with any confidence in their products. Won't buy anything from them again. I definitely wouldn't recommend that car seat either - clearly it's not entirely safe.

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Joie Baby has responded

  • Comments (3)

Sarah Jones | | VERIFIED

Hi Kerry, we are disappointed to hear this feedback and will look into your case and be in contact shortly. Joie Baby.

Kerry Henderson-Horne | | VERIFIED

Thank you I appreciate this.

Kerry Henderson-Horne | | VERIFIED

What's the update on this? Joie are causing me more issues this week. The customer service process is really abhorrent.
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