Joie Baby

4.00 stars

53 Reviews

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Fiona's complaint against Joie Baby

Fiona Cummins

16/11/2016

[RESOLVED] - Joie Buggy breaks have failed

Complaint against Joie Baby

Hi I recently purchased a Joie buggy to keep at my house, being a grandparent, and to use for ease. Unfortunately whilst I was out and about the brakes have failed. This is not ideal especially living in a hilly area. I have tried to rectify the problem but to no avail. Has anyone else had this problem. The buggy is only a month or so old and I am pretty upset it has faulted already, I was hoping to have it for a very long time. If you can help in anyway I would appreciate you letting me know or how the break problem can be fixed? Fiona

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Joie Baby resolved this complaint

  • Comments (2)

Sarah Jones | | VERIFIED

Morning Fiona, really sorry to hear about this. If you can give us a ring on 0800 952 0061 we'll do everything we can to assist. All the best, Joie

Fiona Cummins | | VERIFIED

I would like to thank Jolie Baby for all your support. The problem wa resolved in next to know time however it may have helped if there were 'care instructions' that came with the pushchair, this would have made life easier and less stressful all round.
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