Joie Baby

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44 Reviews

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Samantha's complaint against Joie Baby

Samantha Cooper

27/07/2019

[RESPONDED] Joie litetrax collapse

Complaint against Joie Baby

I purchased a joie litetrax 4 months ago and it has recently began folding up on its own joie have had it to their service centre but are saying they have found no fault I am now in a position where I dare put my child in the pushchair for fear of it collapsing with him in it.. the join is very frail and almost bends when any weight is applied (going up kerbs for example) I am so disappointed and think joie need to further investigate my issue!

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Joie Baby has responded

  • Comments (1)

Sarah Jones | | VERIFIED

Hi Samantha, So we can help provide a resolution, could you advise if it was yourself or your retailer that sent the stroller in, and supply any reference numbers you may have to enable us to locate the file. Once we have this, we will be better positioned to help. We look forward to assisting you further. Karen ~ Joie Baby UK.
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