DIYdress

3 Reviews

GBP silhouette

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Janette's complaint against DIYdress

Janette Esparon

19/05/2016

Red lace dress

Complaint against DIYdress

18/4/16 I ordered and paid for a dress and gave the correct measurements. I arrived the dress on 14/5/16 but with wrong measurements. I contacted the company the same day about it. They said I sent the wrong measurements. On 17/5/16 I sent pictures with measuring tapes and the dress being worn as evidence to show the problems with the size (as they requested). I also sent picture to show that the style is different to the one on the website, which I have ignored. On 17/5/16 they told me they did not see a big problem with the dress and to take it to a local shop to have it altered and they would give me a big discount on my next order. On 17/5/16 I rejected their discount offer and asked them for my money back and for the dress to be returned. On 18/5/16 they offered me £15 discount and ignored my request for the return of the dress and for a full refund of my money. Todate, they have not come back to me on the refund.

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