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Amber's complaint against Serpent Urban Clothing
Complaint against Serpent Urban Clothing
I ordered a sweatshirt and it arrived with a logo image printed on it as well as the design I wanted. I contacted them 3 times by email and 2 times via their website form to tell then the item is faulty as it's not the same as the description and image on their website. I go NO response for over a month until I tried contacting on Facebook and finally got a response (although no apology for their poor customer service). They have refused to help, ignoring the points I make about it not being the design I ordered and also saying I can't return as it is a sale item. This is wrong as the item is faulty so I legally should have the choice to return it. This company is appalling, they steal your money!! I advise that anyone reading this NEVER BUY FROM SERPENT URBAN CLOTHING!!!!!!!!!
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