Serpent Urban Clothing

2.00 stars

46 Reviews

GBP silhouette

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Thomas's complaint against Serpent Urban Clothing

Thomas Clarke

14/05/2016

Item not delivered in specified time

Complaint against Serpent Urban Clothing

I ordered: 1x Purple Drank Wave Jumper - Male / L on the 26th April, paying the extra £3.99 for express shipping. This means it should be delivered within 13 days maximum, according to the website. It is now the 14th May, 18 days later, and I was starting to get curious about it, so decided to use my online tacking code to see were the jumper was. Only to find out it is still in China and not even close to be delivered. This is the second time I have ordered clothes of this website and the second time I have had to wait far too long for delivery. The last time I ordered a jumper it arrived 3 MONTHS LATE and I forgotten all about it. I do not want a repeat of this as it seems to be a recurring issue with this company.

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